Contact

TroveStep is operated by Olena Holub, an individual based in Ireland, responsible for its commercial operation, sales and customer support. Use the contact details below to reach the team.

We can answer questions about the published plans, what Pro includes and how billing, cancellation and refunds work. See Pricing for the plans and what each one includes.

For a product question, describe the page or issue you need help with. For a future billing, cancellation or refund request, include your account email and order reference if available. Do not include payment-card details or passwords.

The Pricing, Terms and Refunds pages explain the research data, daily insights and MCP and plugin access included with Pro, automatic renewal and the 14-day first-purchase refund policy. No payment needs to be made to contact us.

Use the same support email to request access, correction or deletion of your personal data. The operations team receives the request and authorised technical staff carry it out.

We reply to privacy requests within 3 working days and delete data eligible for erasure within 7 working days of receipt. Working days exclude weekends and Irish public holidays. See Privacy for necessary identity checks, lawful retention exceptions and your GDPR rights.