Refunds and cancellation

This policy covers purchases of TroveStep Pro on either the monthly or the annual plan. Refunds and cancellations are handled by the team over email rather than through a self-service portal.

Pro provides research data access, daily insight details, and MCP and plugin access. It does not include model inference, generation or usage credits.

The monthly plan is billed US$19 each month and the annual plan US$199 once per year. Both renew automatically unless cancelled.

Your first purchase of either plan is eligible for a full refund if you request it within 14 calendar days of purchase. This voluntary policy does not limit your statutory rights.

The same policy applies to monthly and annual first purchases. The period starts on the purchase date shown on the order confirmation. You do not need to justify a request made within this voluntary first-purchase window.

Email trovestep@gmail.com with your account email and order reference, if available, and say that you want a refund. Do not send card numbers, passwords or identity documents with the initial request. If an order reference is unavailable, we will ask only for information needed to locate the payment.

We will check the purchase, confirm the outcome and arrange any approved refund through the original payment channel where supported. We will tell you the method and expected timing based on the actual channel used for your payment.

Refunding a purchase ends the Pro access associated with that purchase and cancels its future renewal. Existing free access remains available unless a separate, justified account restriction applies.

You can request cancellation at trovestep@gmail.com before your next renewal. Cancellation stops future renewals; access continues until the end of the paid period unless a refund ends it earlier.

An ordinary cancellation does not automatically refund a period already paid for. The first-purchase policy and any statutory remedy remain separate. We confirm the cancellation and the paid access end date by email.

Contact trovestep@gmail.com if you believe a payment is duplicated, unauthorised, incorrect, or relates to access that was not delivered. We will investigate and provide the correction or remedy applicable to the circumstances.

The first-purchase limit on our voluntary refund offer does not exclude rights relating to later renewals, faulty or non-conforming services, mischarges or non-delivery.

Applicable consumer withdrawal rights and remedies remain in place. This policy does not say that all digital services are non-refundable or that signing in automatically waives your rights.

If future immediate performance requires specific consent and acknowledgement about withdrawal rights, those steps must be presented and recorded as required before performance begins. Merely publishing these terms does not obtain that consent.

The legal response and refund obligations that apply to your transaction take precedence over any less favourable voluntary policy. You can contact the team about your situation without accepting a blanket waiver.